Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - A-Z Letter j - United Kingdom

James a chatbot / virtual assistant representing UK roof lights

       by Site Chatters since Oct 2005 in English, Web, Leisure, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent James Hello, I'm James. I'm your virtual online assistant. You can ask me about our products and services of UK rooflights. I am available 24/7

If I can not answer your question you can always email UKrooflights

Jane a chatbot / virtual agent representing Enterprise Inns

     by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Jane a chatbot / virtual assistant representing United Utilities

     by Transversal since Aug 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.
The most important aspect of Ask Jane is its ease of use for both the customer and United Utilities. The customer is free to ask a question without needing to know industry-specific terms, and United Utilities have a simple interface to enter content and monitor usage. The whole process of matching the question to the content is automatic; Transversal's Metafaq even helps identify the knowledge gaps so new content can be quickly added to respond to new types of customer questions.

Jenny a chatbot / virtual agent representing Virgin Media

by Creative Virtual since Sep 2009 in English, Web, Branded conversations, Customer service, Facial expressions, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jenny Jenny, an animated avatar created to be a likeness of an actual call centre agent, provides help on the Virgin Media website for existing customers and potential new customers. The Creative Virtual team created this V-Person™ with Site Context in order to offer reliable information for both National and Cable Broadband customers.

Jess a chatbot representing Plusnet

by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Joan a chatbot

       by Icogno since Dec 2004 in English, Web, Text recognition, TV & gaming, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Joan Joan is a female counterpart of Jabberwacky. She is an animation of a real looking woman. Joan is taught to answer questions about herself, her technology and Icogno. Next to here speaking, she can also learn from conversation. Joan was launched January 2005

ProtectedExpired Jodie a chatbot / virtual assistant representing Teletext Holidays

by Creative Virtual since Jan 2007 until Jul 2008 in English, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jodie Teletext Holidays have launched Jodie to assist customers and personalise the online booking experience. Jodie is able to chat with customers, answer their questions and direct them to relevant web pages. You can find Jodie on the website of Teletext Holidays and go to 'advice'

Jon a chatbot / virtual agent representing Morrisons

     by Synthetix since Feb 2012 in English, Web, Branded conversations, Cooking, Customer service, Gestures, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jon Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.
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