Chatbots directory

EVA is a Virtual Travel Agent who understands customers’ travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.

You can ask Jenny any questions about Virgin Media Services or ask her for assistance if you need help with browsing through the website.  Jenny’s face is animated and changes with her mood. Her face is a virtual copy of a real Virgin Media customer service agent.

Travelodge join a long list of Travel and Tourism organisations using Synthetix smartAgent with the launch of Andrea, their virtual customer service representative. She is able to offer her help and guidance to visitors to the website. The technology has specifically been deployed to reduce the number of routine inbound customer service queries to the call centre. By achieving this Travelodge are saving a huge amount of customer service costs whilst also increasing customer satisfaction levels.

Sophie is the virtual assistant of Hispeed. Hispeed offers international train travel from the Netherlands.

One of the leading airline companies in Scandinavia - Scandinavian Airlines - use the Interactive Assistant Eva on their Danish Website to help customers with information about flights, check-in, payments and general navigation on the Website. Eva speaks Danish and not English.

The VakantieBuddy gives you the best connections to the biggest names in the travel branch such as Neckermann, Sunweb, GoGo and Jiba to provide you with the best price for your special trip. De VakantieBuddy is also very handy for the translation of words and sentences to Spanish, Italian ,Greek , German , Croatian and Vietnamese. Typ something and find out.

Off course the the VakantieBuddy has a page on social network Hyves .Visit him on http://vakantiebuddy.hyves.nl/  leave a note and become one of his many friends

Emma is a virtual agent at the European Consumer Centre Denmark (Forbruger Europa). Emma answers questions about shopping in the European Union, internet shopping, flights, consumer complaints and holiday clubs.

Synthetix has successfully launched another smartAgent into the Travel and Tourism sector for Virgin Holidays. Visitors to virginholidays.com can click on “Need Help?” and are greeted by smartAgent Valerie who is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Virgin Holidays contact centre. Valerie allows users to ask natural language questions about holiday destinations and pre/post booking queries whilst also navigating them around the website. The smartAgent also has a number a pre-programmed conversational goals to attempt to increase sales and impart essential information. The smartAgent has a wealth of knowledge, users can ask “What is like to visit Dubai”, “Can I pre-book my seats on the flight?” or even “What films are showing on my flight?”.

Best Western hotels group launched ‘Ask our experts’ on the UK site to improve customer experience and reduce routine inbound enquiries to their call centre. Users can choose to receive assistance from one of two Virtual Assistants, Tom or Lucy. The conversational, natural language interface provides straight answers to straight questions. Tom and Lucy are interacting with people every day of every week, answering their queries about Best Western Hotels and navigating them around the website. The Virtual Assistants have a wealth of knowledge, they know which hotels have golf courses, leisure facilities or even if they are near airports.

Butlins, part of Bourne Leisure Ltd, have launched Hollie, their virtual Redcoat. Hollie, a virtual representation of a real Redcoat, is able to offer her help and guidance to visitors to the website. She can tell them what is going on throughout the year and provide information about all the resorts.