'Ask BECU' is a non avatar-based Intelligent Virtual Assistant available to assist members externally and employees, internally. BECU also added 'Access Assistant' to 'Ask BECU', helping members access their account
Additional comments by developer Next IT:
Since partnering with Next IT, BECU has launched a form of the Intelligent Virtual Assistant 'Ask BECU' both internally and externally, and recently became the first company to implement 'Access Assistant'.
BECU partnered with Next IT to launch 'Ask BECU' and provide their employees with accurate, relevant and user-centric answers to their natural language questions allowing them to uphold exceptional service standards.
The results were spectacular, proving ActiveAgent's effectiveness in solving the challenges of the informational bottleneck and ensuring higher levels of user and customer satisfaction.
With the value of their internal-facing Virtual Employee proven, BECU made the decision to create a member-facing version. Launched in August 2010, the new, non avatar-based Virtual Employee is there to assist members: Whether they're searching for branch locations, wondering how to order a new debit card, or looking for information on how to obtain a car loan, 'Ask BECU' quickly puts the right resources at their fingertips.
In May of 2012, BECU implemented Next IT’s Access Assistant, an online tool designed to help BECU members reconnect to their accounts if they forget their login information or are locked out. BECU is the first organization to implement this new offering, showing that they are truly an organization that puts their members first.