Chatbots by Support Machines

chatbot, chatterbot, conversational agent, virtual agent Virtual Service Assistant Pelehpone Virtual Service Assistant, powered by Support Machines is the first line of customer service for Pelephone - Israel's 2nd largest mobile operator. The virtual assistant provides technical information and troubleshooting for smartphone, connectivity and advanced applications to over 2 million subscribers. Furthermore, the Virtual Assistant is able to provide information about new products as well as allow users to make changes to their mobile plans.

The Pelephone Virtual Assistant provides +90% accuracy and is able to hand over the calls to human experts when it finds it is unable to provide the most effective service.
chatbot, chatterbot, conversational agent, virtual agent Bob Bob is an automated chat support service the provides start to end automated support for more than 10 million Incredimail users.

Bob is able to answer technical questions regarding the installation, operation and troubleshooting of the various Incredimail services.
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