Pelehpone Virtual Service Assistant, powered by Support Machines is the first line of customer service for Pelephone - Israel's 2nd largest mobile operator. The virtual assistant
provides technical information and troubleshooting for smartphone, connectivity and advanced applications to over 2 million subscribers. Furthermore, the Virtual Assistant is able to provide information about new products as well as allow users to make changes to their mobile plans.
The Pelephone Virtual Assistant provides +90% accuracy and is able to hand over the calls to human experts when it finds it is unable to provide the most effective service.