Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services

Jess a chatbot representing Plusnet

chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
 
chatbot, chatterbot, conversational agent, virtual agent Cécile Cécile is the Virtual Agent of CARSAT-MP. She is in charge of promoting the Virtual Agency of CARSAT-MP. She answers questions about retirement, professional risks and health in work. These domains are those covered by CARSAT MP for workers and retirement people in France.

Esperanza a chatbot / virtual assistant representing Municipalidad de San Isidro - Una Mirada Distinta

chatbot, chatterbot, conversational agent, virtual agent Esperanza Esperanza, a Virtual Agent developed by BotGenes, works as a Vitrual Assistant in Una Mirada Distinta; San Isidro’s Centre dedicated to improve people with disability’s quality life.

She has studies in Social Communication and enjoys giving information about the Centre to those who are interested.

Esperanza uses the most advanced "brain" developed by BotGenes with more than 400,000 decision rules, allowing her to handle thousands of regionalisms, typos, spelling and grammar error and also contextualize answers.

She integrates PLN technologies, Natural Language Processing, with TTS, Text to Speech, also offering Chat, audio streaming and an animated Avatar from BotGenes’s servers.
chatbot, chatterbot, conversational agent, virtual agent Sabine Found on the website of the Dutch bank NIBC Direct, Sabine is available 24/7 to answer queries about the bank's products and services. Sabine is Creative Virtual's first Dutch speaking V-Person™ system. She can be launched on the right side of the homepage where it says, "Hoe kunnen wij u helpen?"
chatbot, chatterbot, conversational agent, virtual agent Sofia Sofia is the virtual agent of Telefónica, who automatically answers to users’ questions. She is responsible of providing information about digital invoices and customer support on digital platforms. With Sofia it is possible to reduce queries on traditional channels and reassign the staff to more complex issues.

Personality: Sofia is fresh, friendly, kind, efficient and confident. With a casual style she is available 24 hours on digital channels to respond customers queries and provide useful information.
chatbot, chatterbot, conversational agent, virtual agent Iris Iris is the virtual assistant of ANWB. Members of ANWB can ask her questions about Insurances, Breakdown services and Membership 24 hours a day. Iris is the online guide for ANWB members on their journey through the website. She helps members find their way to the secured environments ‘Mijn ANWB’ & ‘Mijn Verzekeringen’ to take care of everything online.

Asesor Galicia a chatbot / virtual agent representing Banco Galicia

chatbot, chatterbot, conversational agent, virtual agent Asesor Galicia Galicia Adviser is the virtual agent of Galicia Bank, created to centralize the company’s information and provide advice any time and from any device. He answers questions to current customers about products, services, promotions and attends queries from users interested in purchasing its service.

Personality: Galicia Adviser reflects the formal, reserved style of the company. He has a friendly way to give precise answers, helping users to easily find information on the web.
chatbot, chatterbot, conversational agent, virtual agent Caporal Dupont Missions de l'agent virtuel : Le caporal Dupont est disponible pour répondre à toutes les questions relatives au recrutement de l’Institution Française. Situé dans la barre servicielle, le caporal Dupont est le premier agent virtuel au monde "protéiforme" (chargement aléatoire des 5 visuels de l'agent).
chatbot, chatterbot, conversational agent, virtual agent Amy Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.
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