Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services
chatbot, chatterbot, conversational agent, virtual agent Tim Tim is a Virtual Agent answering Airbus Helicopters's clients FAQ. He guides them through the Customer Extranet portal. He is an expert of the Technical Documentations proposed on the site and is dedicated to make the customer experience easier.

Tim includes the following features:

- 3D Anamited Avatar
- UK English TTS
- HTML5 compatible interface
- All of Living Actor Assistant's features including full online administration and analytics, multi-contributors, white board for enriched answers...
chatbot, chatterbot, conversational agent, virtual agent Antoine Antoine is a Virtual Agent that answers FAQs and presents a series of video tutorials that introduce the new Amundi Asset Management Website.

Antoine’s knowledge includes answers to the client’s most frequently asked questions and he is able to provide expert explanations while directing Web visitors to useful pages and content.
Every week, Antoine learns new topics and answers to become increasingly more expert to assist Amundi’s customers.
 

Rachel a chatbot / virtual agent representing The Client Relations Factory

chatbot, chatterbot, conversational agent, virtual agent Rachel Raquel is a virtual agent who, after talking with the visitor to the website, make the user registration process.

Widdy a chatbot representing Widiba

chatbot, chatterbot, conversational agent, virtual agent Widdy Widdy is the chatbot for Italian bank Widiba. Widdy is a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions. Widiba chose Teneo in order to create an intelligent online assistant that was easy to update with new knowledge and capabilities, that would deliver a high quality of service, and create a positive customer experience.
Widdy can help users with every step of their time on the Widiba website, for example taking them through all the stages of opening a new account step-by-step. Should the user suspend this activity and return to it later, Widdy can recognize what steps have already been completed to enable the account to be finalized without wasting the customer’s time. In recent months Widiba has expanded and upgraded its use of the Teneo platform and now, Artificial Solutions’ technology is enabling Widiba to offer predictive help to customers emailing its contact centre via the website, by using natural language understanding to automatically answer the question even before they hit the send button.
chatbot, chatterbot, conversational agent, virtual agent Paphus Paphus is the customer service agent for the Paphus Solutions website. She greets visitors and offers information about Paphus Solution's products and services.

Claude a chatbot representing Agence pour l'Informatique Financière de l'Etat

chatbot, chatterbot, conversational agent, virtual agent Claude The French Ministry of Finance and Public Accounts uses Chorus Portail Pro, a dedicated system for transmitting digital legal fee records. Claude, the virtual assistant, can provide information to government service providers in response to their questions about records administration and legal fee processing procedures.
chatbot, chatterbot, conversational agent, virtual agent Yoko First Point of Contact for Helpdesk (level 1 support).
Yoko is a personalized virtual assistant for TOSHIBA France. She resolves most of the requests customers have about their computers. If needed, she can transfer the history of the conversation to the TOSHIBA Support Center, for follow-up by chat or email.

Yoko supports more than 10,000 clients each month on TOSHIBA.fr (French site).
chatbot, chatterbot, conversational agent, virtual agent Tina Tina answers most frequently asked questions in 3 languages–English, Spanish, and French on Online-Trainers’ Website.

Tina reduces email and call volumes from clients and Web visitors.
chatbot, chatterbot, conversational agent, virtual agent Julia Julia is an intelligent virtual assistant that allows customers to ask questions via Kabel Deutschland’s website using their own words. She is able to interpret and resolve complex queries concerning technical support or invoice inquiries and deal with simple issues such as a change of address that can be time-consuming for call centers. As the online representative of Germany’s largest cable operator, supplying services to approximately 8.5 million households, Julia encourages users to log in so she can offer a more personalized service including the use of their name and provide further detailed responses based on their account information.
chatbot, chatterbot, conversational agent, virtual agent Louise Louise answers to VIDAL's customers questions about their products.
Louise is the online technical support of VIDAL.
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