Sofia answers customer queries via the www.flytap.com website (Portuguese version). Her extensive knowledge enables her to respond to a wide range of questions from check-in options and baggage rules and allowances, to services for passengers with special needs and on board services for passengers travelling in Executive and Economy class.
Additional comments by developer Artificial Solutions:
Sofia is also an expert in TAP’s air miles program, Victoria, and can offer up-to-date advice when unusual circumstances occur such as bad weather delays. With a fleet of 77 aircraft, TAP operates on average 2500 flights a week to 84 destinations in 34 countries. Sofia’s extensive all-round knowledge enables her to help passengers from the moment they start planning and booking a trip with a wealth of information about flights, destinations and services when travelling with TAP. Launched just four weeks ago, Sophia is already fielding thousands of customer queries. Her knowledge is constantly improving as she continues to ‘learn’ about new topics and in the near future her language capabilities will be expanded to reflect the destinations TAP flies to.
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