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News tagged customer support about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
Kaspersky Lab Extends its Intelligent Virtual Agent Lena from Customer Support to the Sales Function
 | by Aimee Quemuel on 4 months ago in Agent's Capabilities, Sales, Business, Case Study, Business News |
Summary: Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.
Laurent David appointed VirtuOz Head of Sales, France
| by Aimee Quemuel on 11 months ago in Agent's perception of humans, Context, Business, Movers & shakers, Business News |
Summary: VirtuOz expands international sales leadership to meet the strong demand for intelligent virtual agents in Europe
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.
Read more about: Laurent David appointed VirtuOz Head of Sales, France
Virtual Agent integration in Facebook
 | by Ryan R on 1 year ago in Technology, User Client Technology, Business News |
Summary: noHold Inc. Integrates a Virtual Agent within a Facebook Page
noHold, developer of the most interactive and diagnostic Virtual Agent technology, has the ability to embed a Virtual Agent directly into social media platforms, Facebook integration for ViewSonic serves as the first example.
As social media increasingly becomes a hub for customer interaction and support, noHold aims to help businesses cover these channels with Virtual Agent implementations. With a few simple lines of code, the same Virtual Agent that runs on a company website can assist end-users within their favorite mode of social media, such as Facebook. This provides end-users with an extra layer of interactivity and support, without the time needed to implement a second Virtual Agent.
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