Agent's Appearance news

Tensator is committed to becoming the global leader in the management of the Customer Journey. With holographic projections of virtual boarding agents already greeting passengers at:
London Luton Airport, Birmingham Airport, Bristol Airport, Edinburgh Airport, Dubai Airport, and Frankfurt Airport, the global interest in sophisticatedly improved customer travel experience is growing.

What is the exact history of holographic airport announcers evolution?

A recent blog post by a tech writer compared the Natural Language Processing (NLP) technology that is behind Intelligent Virtual Assistants (IVAs) like Ann at Aetna or Jenn at Alaska to the hologram technology used to resurrect Tupac for Coachella. The comparison sheds light on the reality that people – tech writers included – still do not understand that conversational NLP technologies in the form of IVAs are more than a voice, face and search. Could anyone at Coachella have a conversation with Holo-pac?  No. Or would the same comparison be made of Siri? Siri doesn’t have a face, so probably not.

Dr. Roman V. Yampolskiy from University of Louisville claims that artificial conversational entities, shopping bots, and intelligent software applications became closer in their abilities and intelligence to human beings. Therefore arised the need to recognize and verify the identity of such entities just like it is necessary to authenticate the identity of people.

New, future oriented field of artimetrics, i.e. artificial biometrics, focuses on recognition, verification, and authentication of virtual agents, robots and other nonbiological entities. As a sub-field of cybersecurity, artimetrics is being developed in Cyber-Security Lab, which prides itself on being the world’s first to conduct this kind of research.

Experience a foreign or distant world without actually being there: Japanese researchers leaded by professor Susumu Tachi at Tachi Laboratory have developed Telesar V Robot Avatar which delivers a remote experience straight to its operator by transmitting sight, sound and touch data. You can actually feel the shape and surface unevenness, and also the temperature of objects.

Children with autism can develop skills they normally find difficult by interacting with virtual worlds. By using multitouch, these children activate a virtual character on a screen and experiment with different social scenarios. This way, researchers can compare their responses to those displayed in real-life situations.

Researchers from Disney Research and Carnegie Mellon University have been investigating haptic interfaces that allow users to feel virtual elements through touch. Such tactile touch screens provide users with a wide variety of tactile sensations such as textures, friction and vibration.

Various airports (such as Paris, London, Birmingham and Manchester) are experimenting with so-called virtual boarding agents, these are virtual agents which for example kindly greet passengers when boarding or explain security measures before going through customs.

Blue Mars is a 3D virtual world platform enabling users to meet, chat and share their common digital experiences. Blue Mars Lite application goes one step further: Meet other avatars in real-world locations on Google Street View.

The Human Interface Technology Laboratory New Zealand (HIT Lab NZ) is developing and commercializing technology that improves human computer interaction and by doing so unlocks the power of human intelligence.

Now, they have been able to add virtual agent Greta, an agent specifically designed for research, to reality. Check it out, this is really cool of how the future will look like!

At the Computer Human Interaction conference in Atlanta (12/5/2010), Simon the Robot demonstrated he has more capabilities than before. Originally he was only able to move some blocks very slowly, now he is capable of learning household chores without commanding him all over again or having to pre program him with a set of tasks. For example, Simon identifies colourful items: a blue book, a green plastic case, a red flower and several others, and puts them into the corresponding colours bin.