Recent research on context-aware computing, such as avatars, has shown many benefits for businesses. According to Virtuoz vice president Mark Gaydos there are 4 ways how avatar virtual agents can help companies (from allbusiness.com)
With James Cameron’s highly anticipated sci-fi movie Avatar opening this weekend, we had to find out if avatars can help businesses in the real world as much as they help humans in fictitious alien worlds.
Unlike the 10-foot tall blue avatars in Cameron’s movie, Web site avatars aren’t science fiction; they’re “real” virtual agents that provide customer service worldwide. These self-service software applications (which can appear as an animation or a picture of a real person) are intelligent, engaging personalities that help Internet customers find solutions faster and more efficiently.
The Michelin Man avatar, for example, not only answers questions about Michelin tires, but can also engage in conversations about how old he is and whether he has a girlfriend.