The City Council Almere uses virtual assistant Ally to answer all questions of the citizens of Almere for several years now. Since July 2011 Ally also answers questions of tourists, entrepreneurs and students on www.almere.nl. The combination of answers, frequently asked questions and search provides information to all kind of questions.
Ally brings the online possibilities to the attention of the citizens. For example requests for permits or appointments for waste collection. In the Digital City Desk she stimulates the online possibilities by pushing directly the right page including forms. Frequently asked questions are presented per product page in the language of the citizens. This to explain the application process of the product.