Chatbots Archive December 2008

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive December 2008

Expired Billie a chatbot representing bol.com

by ecreation since Dec 2008 until Jul 2009 in Dutch, Live Messenger, Branded conversations, Customer service, Electronics & hardware, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Billie This chatbot has been developed for bol.com and is directly linked to their database it can find products on the basis of a query. A overview willl be displayed of all related products in the activity window of windows live messenger. Billie helps 24 hours a day, 7 days a week to find books, CDs, DVDs, games, notebook and PC products.

Protected BBVA Portugal a chatbot / virtual assistant representing BBVA Portugal

by Inbenta since Dec 2008 in Portuguese, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent BBVA Portugal BBVA Portugal has incorporated a virtual assistant to help their clients. The assistant is available in their online banking site to answer queries about transactions, thus only available for registered clients.

Jane a chatbot / virtual agent representing Enterprise Inns

     by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Virtual assistant a chatbot / virtual assistant representing Waterstone

by Creative Virtual since Dec 2008 in English, Web, News & gossip, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual assistant The Virtual Assistant on the Waterstone's website can not only be launched from their homepage, but also from the What's New and Daily News pages.

User comfort is created by incorporating the Waterstone's logo into the interface.

This Virtual Assistant is able to recognise when users are asking for specific book topics and direct them to the correct subject pages. For example, if you ask 'books on roses' you will be directed to the Home and Garden categories page while asking 'books on football' will bring up the link for the Sports categories page.

Billie a chatbot / virtual agent representing bol.com

     by Live Presence since Dec 2008 in Dutch, Web, Live Messenger, Branded conversations, Customer service, Electronics & hardware, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Billie This virtual service agent is the first contact moment for the customers of bol.com. By asking only relevant questions, the agent comes to an relevant answer for the problem or question the customer has. If the problem persists or when a customer has complaints, an e-mail will be made within the conversation and sent to the backoffice.
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