Teletext Holidays have launched Jodie to assist customers and personalise the online booking experience. Jodie is able to chat with customers, answer their questions and direct them to relevant web pages. You can find Jodie on the website of Teletext Holidays and go to 'advice'
Additional comments by developer Creative Virtual:
Creative Virtual's comprehensive reporting system allows Teletext to review customer conversations with Jodie and so "get into their customers head" to improve their understanding of customer requirements and provide more tailored services. The ability to capture user data makes Jodie more than just a fantastic 24/7 customer assistant - it makes her a valuable marketing and research tool which allows Teletext to stay in touch with their customers.
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