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English description:
KPN's virtual assistant answer's questions regarding InternetPlusBellen. If the virtual assistant doesn't know the answer, live chat is offered. The callcenter agent knows the conversation with teh virtual assistant and can act upon it.
Dutch description:
KPN is een van de eerste bedrijven ter wereld die selfservice en live chatten combineert. Op kpn.com chatten klanten met een virtuele medewerkster over InternetPlusBellen. Weet deze chatrobot het antwoord niet, dan verwijst zij de klant door naar een chatgesprek met een echte KPN-medewerker. Deze medewerker ziet op een scherm direct het gespreksverloop tussen de klant en de virtuele collega en kan zo snel het juiste antwoord geven. Deze serviceverlening bespaart KPN veel geld, doordat chatten goedkoper is dan bellen. En klanten vinden het tegenwoordig prettig alles via internet te kunnen regelen. Deze virtuele medewerker is nu vervangen door virtuele medewerker Kim http://www.chatbots.org/chatterbot/kim1
Additional comments by developer The Selfservice Company: Snel een goed antwoord op je vraag vinden, past in een tijd dat klanten alles zelf willen regelen via internet. Als het voor KPN-klanten makkelijker is informatie online te vinden, bellen zij alleen nog met complexere, persoonlijke vragen, die KPN graag persoonlijk met de klant bespreekt. KPN is deze service gestart voor InternetPlusBellen en wil de combinatie van selfservice en chatten in de toekomst uitbreiden naar andere diensten. |
| Web: | |
| Chatbot Details | |
| More information: | KPN |
| Developer: |
The Selfservice Company is market leader in dialogue driven selfservice solutions |
| Organisation: | KPN |
| Country: | Netherlands |
| Language: | Dutch |
| Themes: | Telecoms & utilities |
| Features: | Text recognition, Picture |
| Application: | Customer service, Branded conversations |
| Synonym used: | Virtual Assistant |
| Started: | Oct 2007 |
| wil contact met mederwerker kpn over afsluiting vaste telefoon |
We will NEVER spam you, nor publish or sell your details to any third party. We hate spam, just as much as you do.
We’ll store all the details you enter on chatbots.org in our database and we maintain statistics of your visits with the sole reason to give you the best personalized service possible.
We make use of Expression Engine, one of the largest weblog publication systems in the world. US President Barack Obama has used it for WhiteHouse.gov. Our system makes use of a MySQL database.
If you are a chatbots.org member, you can access your personal data through your account panel after you login. Additionally, your statistics (number of visits, numbers of reactions, duration of your visits etcetera) will be accessible to you in the future. If you are a guest, please contact Erwin van Lun, founder and managing director of chatbots.org,with your question.
Chatbots.org allows members to build their profile on a dedicated profile page and show it to the outside world to help them to build their reputation as a chatbot expert. Chatbots.org also allows members to turn off this option if they prefer. However, when members have written a post or a reaction, the name they’ve entered in their profile will always be shown, including a link to their profile. If people click this link, a blocked page may be shown (dependent on your preference). We will create an ‘alias’ option in the future for those members who do not want to use their real names, but we strongly believe that professionals should reveal their identity.
If you aren’t a member, your e-mail address will be necessary when you leave a comment on the site, for follow-up comments, any questions we might have about your comment (which isn’t very likely) or for direct reactions.
As a member or a guest, we probably know your e-mail address and in some situations also your telephone number or residential address details. We will NEVER spam you, nor publish or nor sell your details to any third party. We hate spam, just as much as you do.
We will use your e-mail address to notify you about new comments in a post you commented on earlier (you are able to turn this option off for eacharticle), for account settings confirmations (if you’ve changed your password, for example) or for occasional notifications on major changes in the site (typically 1-5 per year). Obviously, we’ll use your e-mail address to send you the e-mail newsletters you’ve subscribed to. We may also approach you if you’ve left some brilliant comments on the site: we might want to work with you! We will not send you product or service offerings!
We will use your telephone details after we’ve tried to contact you via e-mail and this e-mail bounced, resulted in other error messages or you simply didn’t answer for some kind of reason. If we have the impression your e-mail address doesn’t work (anymore) we might contact you via phone.
We will use your residential address details when we need to ship something to you that we can’t send by email. Additionally we’ll mention your address on invoices.
We have a very small team (typically max five persons) that has access to your personal data. Please contact Erwin van Lun, founder and managing director of chatbots.org, for the most recent list of the individuals who can access your data. If you have subscribed to one of our newsletters, details like name and e-mail address will be made available to our e-mail service provider for single usage.
We´ll do all that we reasonably can to protect your data. Reasonable as we are not a large financial international institution or a military organization. You can expect us to follow all Expression Engine security guidelines, make backups and we don´t provide passwords to other individuals.
Unfortunately third parties try to destroy the web by putting comment spam (comments placed by robots, with links to dubious websites) onto websites and thus also on chatbots.org. We’ll do everything we can to avoid comment spam whilst also avoiding barriers for people to react (making reactions too secure or too complex will kill the dynamics of the site). It´s all about balance. Comment spammers don’t have access to your e-mail address. You can always unsubscribe to notifications on specific postings.
Please contact Erwin van Lun, founder and managing director of Chatbots.org, if you have any additional questions.
Grey out:AI forum hosted by Chatbots.org
gosto muito de chats!!
sem comentarios
Ein genialer Chatbot!
Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.
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