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9510

Nathan

(Symantec)

Since Aug 2010 in English, Web, Electronics & hardware, Customer service, Text recognition, Amateur
Virtual Agent Nathan, chatbot, chat bot, virtual agent, conversational agent, chatterbot
The Virtual Agent (VA) is available on Symantec Consumer Support web site, on the Support home page. The Virtual Agent's mission is to assist Symantec consumers who have support issus. The Agent provides a resolution to their support issues while providing a superior user experience.

Additional comments by developer Virtuoz:
The virtual agent is accessible on the support page among the Norton products which means that Nathan is able to detect the name and the version of the product the user is utilizing in order to give a personalized answer without having to ask him the name/version !
 
Chat Now!
Web:
http://us.norton.com/support/dtree.jsp?pvid=
 
Chatbot Details
Developer: VirtuOz
VirtuOz Intelligent Virtual Agents provide a new channel for online marketing, sales, and support.
  • VirtuOz Advanced Business Membership profile
  • All virtual agents by VirtuOz
Organisation:Symantec
Country:United States
Language:English
Themes:Electronics & hardware
Features:Text recognition, Picture
Application:Customer service
Synonym used:Virtual Agent
Started:Aug 2010

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Comments

There are 17 comments:
Portrait Philippines ellenita red arrow Sep 28, 2012
hi. i want to join your group. im interested in knowing more on chatbots.
Portrait United States valerie arrow Jan 30, 2013
I had a Norton subscription through Jan 31 13. But then it said on the web that I had to renew it in December. So, I didn't make a fuss and renewed it.

Now, it says that my subscription has expired. I know that one of the renewals was at Best Buy in Charlotte Nc.

Can you PLEASE PLEASE help me?

thanks, Valerie
Portrait United States David Fitzpatrick arrow Feb 5, 2013
Error 5013.3 What is it?
Portrait United States glen w hunter arrow Feb 15, 2013
Norton renewal no longer wish to renew do not have computer want refund thanks
Portrait United States gloria s harris arrow Feb 17, 2013
I keep getting alerts stating my subscription is expiring - have a confirmation no NP159842852 also was charged $61.48 on my master card account order date was 1/24/2013 please advise what is going on - am I covered or am I not covered - please advise
Portrait United States Julia Smith arrow Feb 18, 2013
I renewed my account for Norton 360 on January 23 and then an automatic renewal for Norton Internet security was charged. I do not need both. I would like a refund for one of them and do not want to be on automatic renewal to avoid this from happening next year. Thank you.
Portrait United States thea tuerpe arrow Feb 21, 2013
I had a minor issue not being able to get into my e-mail (homepage) Norton tech, helped. As far as I know it is free through comcast, but I did agree to have
for a monthly fee of $19.00 for more complicated issues. I am now being charged $89,98, i did not agree to that amount. I have called many times, have not been able to clear anything with them,except being directed from one person to another. Please help.














Portrait United States Glenda Kieso arrow Feb 21, 2013
I have been trying to renew my subscription for a week and keep running into problems. Can you send me some help.
Steve Worswick United Kingdom Steve Worswick arrow Feb 22, 2013
Guys, you need to contact Norton/Symantec directly. This is a website about chatbots and nobody will be able to help you with your queries.
Portrait United States TO MPOPE arrow Feb 23, 2013
ERROR"8504,104"
Portrait United States TO MPOPE arrow Feb 23, 2013
the message is error"8504,104"
Portrait United States Felton Howard Jr arrow Mar 27, 2013
My debit card was charged 89.95 for an annual renewal of my Norton protection. I did not authorize this debit and would like my money back. My fiance is getting me a renewall. I have been on hold at your customer service number for 15 minutes.
Steve Worswick United Kingdom Steve Worswick arrow Mar 27, 2013
You'll be on hold even longer here, as this is a website about chatbots. Nobody from Norton/Symantec checks here.
Portrait United States Jackolyn L MacLean arrow Apr 3, 2013
Re: Subscription renewal April 4, 2013

To Whom It May Concern:

Do not renew my Norton Internet Security protection on April 4, 2013;
you just provided me with Internet Security protection on February 2, 2013.

Do you realize that you’ve been billing me twice a year going back to 2010 (and likely through 2008 which is when I purchased my newest computer to replace one that died). When I charged this on my VISA, I didn’t know you would use that private information to charge my VISA without my authorization. Why would you bill me twice every year?

I have e-mail showing what you charged my account from 2010 to 2013:

YEAR DATE $ + APPLICABLE TAX
2010 Feb. 1 75.59
2010 Nov. 9 69.99
2011 Feb. 1 75.59
2011 Oct. 26 75.59
2012 Feb. 3 79.99
2012 Oct. 26 69.99
2013 Feb. 2 79.99
2013 Apr. 4 69.99

I need you to take a look at the records and rectify the situation. I should not be charged $150 +/- each year for security protection.

Jackie MacLean









Peter Wolff Germany Peter Wolff arrow Apr 3, 2013
I'm sorry, chances that anyone that reads this will feel the least bit concerned are very low for this is a forum about chatbots, not about Symantec or any other company except as far as chatbots are concerned. And Nathan seems to be abandoned/expired (I didn't find him on the Symantec website anymore), so there is little hope anyone from Symantec will ever read this comments.

You should contact Symantec directly.
Portrait United States gerald fielding arrow Apr 16, 2013
want to cancel subscription and automatic renewal
Portrait United States gerald fielding arrow Apr 16, 2013
cancel subscription and automatic renewal
 

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The Chat Bot Future

A chat bot is a humanlike conversational character. Its conversational skills and other humanlike behaviour is simulated through artificial intelligence. It often acts as a virtual assistant and it can have its own visualisation through an avatar or it is faceless. We expect that through the years every conversational chat bot will grow into a real virtual human.

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Synonym Compilation

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Latest chat experiences

Talk to me!!!

1 hour, 32 minutes ago by you dont need to know.. reacting on ‘Evie’.

Very limited.

May 16, 2013 by Dan reacting on ‘Jess’.

Problemas para conectarse a la base de datos

Is all I got from this bot.

May 16, 2013 by Dan reacting on ‘Juan Cruz’.

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Tools to create and host your own chatbot:
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Tools for avatars:
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Now on ErwinVanLun.com

  • Buycott helps you analyse behavior of brands on the retail floor
  • Let’s print a house in 3d! A sky craper? Or a pyramid!
  • Google Music: another chapter in paying for content
  • Enhance all traditional switches and buttons with AR
  • Motion Magnification: Computers Revealing Invisible Motion in Video

Other Directory

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Now on Singularity Institute

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The Team (read about the community)

  • Arthur de Wolf
  • Dave Morton
  • Erwin van Lun
  • Jetty van Kooij
  • Karolina Kuligowska
  • Xander Verduijn

Research Statistics

  • Library: 385 books
  • Publications: 1,553 journals & papers
  • Events: 619 academic conferences
  • Universities: 14,049 universities

Chatbot Statistics

  • Directory: 1,062 chatbots
  • Companies: 607 developers
  • Community: 59,440 members
  • Synonyms: 161 synonyms
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