Hi, I'm here to help you find information on our website and the online support we have for your product.
Please enter your model number in the box above or you may drill down to your model number using the drop down box on the right. Additional comments by developer Creative Virtual:
Philips has seen an 8.9% reduction in call centre volume since the launch of their Virtual Assistant
The Virtual Agent
provides support for all of the US consumer products with the questions and answers being directly associated with a model number. The data is provided from a corporate data store and updated to the Virtual Assistant.
This Virtual Assistant can hand over users to the Live Chat option when appropriate and has achieved a 45% deflection of calls from the Philips call centre and an 8.9% reduction in call centre volume.
Creative Virtual understands how important the Net Promoter Score is to many of our clients, including Philips, and has customised the Survey/Feedback loop to gather this information.