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Jan Jaap (Ditzo)

since November 2007 in Dutch, webbot, Finance & legal, Customer service

chatbot, chat bot, virtual agent, conversational agent, chatterbot Jan Jaap

Ditzo is de nieuwe manier van verzekeren. Daar hoort ook een frisse en grondige aanpak op het gebied van klantcontact bij. The Selfservice Company heeft Ditzo begeleid met de implementatie van haar klantcontactstrategie. Jaap-Jan is de vraagbaak op www.ditzo.nl waar alle vragen beantwoord worden. Ook helpt Jan-Jaap klanten met navigeren en begeleid je in het bestel proces. Mocht Jan Jaap er niet uitkomen dan kunnen klanten bellen, e-mailen en chatten met Ditzo. The Selfservice Company heeft in samenwerking met RightNow Technologies ook de kennisbank en callcenterapplicaties geïmplementeerd.

Additional comments by developer The Selfservice Company:

Met de combinatie van selfservice en live contact en een integrale kijk op marketing sales en service biedt Ditzo een zeer vooruitstrevend klantcontact waarbij de klant optimaal wordt bediend op de manier waarop de klant het meest prettig vindt. Absoluut een voorbeeld voor andere bedrijven.

English description:

Jan Jaap is the virtual assistant of Ditzo. Ditzo is a new insurance company of Fortis. Ditzo uses the knowledge base of RightNow Technologies and combined it with the intelligent DialogueManager of The Selfservice Company.

Developer: The Selfservice Company
Related Organisation: Ditzo
Country: netherlands
Language: Dutch
URL of Jan Jaap
Themes: Finance & legal
Classifications: Customer service

Contact details of chatbot, chatterbot, chat bot, virtual agent or conversational agent Jan Jaap:
Chat on website

Started on November 2007

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There is 1 reaction on this article

Reaction by jan jaap van ditzo on Nov 14th, 2008 09:47

ich bin macho

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Jan Jaap (Ditzo)

Additional comments by developer The Selfservice Company:

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Reaction by jan jaap van ditzo on Nov 14th, 2008 09:47

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