Alliance & Leicester has removed their site search tool and replaced it with their Virtual Assistant. Typing a question or keyword in the search box on their homepage automatically brings up the Virtual Assistant.
87.7% of people who left positive feedback confirmed the Virtual Assistant stopped them from needing to phone Alliance & Leicester’s call centre.
Wendell Cowart
Roger Davie
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David Hamill
Hugh Loebner
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Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.
http://www.chatbots.org/chatterbot/virtual_assistant_alliance_leicester/
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