MyCyberTwin allows users to quickly create compelling, virtual personalities. These virtual beings live and breathe on the web, and chat to the user’s customers or friends on their behalf.
MyCyberTwin virtual agents are a new generation in High-IQ chat robots, surpassing old technologies in accuracy, and offering ease of creation and measured performance in large-enterprise clients.
CyberTwins are highly accurate, able to handle complex tasks, always in a good mood, speak many languages and work day and night. Clients include NASA, major banks, government agencies and additional large enterprise companies.
The company specializes in Financial Services, Government and IT – and large enterprises with high compliance and security needs.
MyCyberTwin is also the world leader in providing DIY tools for anybody to build a basic, free chatbot, with no special software skills needed. Over 40,000 business and personal users have made their own free chatbot, more than on any other platform.
MyCyberTwin customers include the largest auto insurance company in the USA, two of the largest banks in Australia, and one of the world’s largest IT companies, among others.
MyCyberTwin offers a self-build platform at no upfront cost, and a developer version. Both requires no prior skills to build or implement.
MyCyberTwin specializes in Financial Services, Government and IT, and large enterprises with high compliance and security needs…
Financial Services is a high-stakes environment. The sector demands absolute accuracy, perfect legal compliance, high performance and robust security. Up until now chat robots and virtual agents have not been able to provide the accuracy, complexity and performance required, nor has this been achievable at a reasonable cost.
MyCyberTwin has the most extensive portfolio of Financial Services clients for high-end virtual agents, and has substantial experience and significant performance results in this sector. The MyCyberTwin virtual agents generate a rapid and measurable return on investment.
National Australia Bank (NAB) is ranked by Forbes among the top 20 banks in the world. NAB reported $4.2 Billion in profit in Oct 2010, and has over 170 million visitors PA.
When NAB’s CyberTwin went live in 2008, it was the first unrestricted, easy to find, direct-to-public chatbot for a large global bank.
NAB started out using a CyberTwin in their credit card division. They quickly realized that their virtual agent, despite the quick build time, was performing at high levels of accuracy (94%) and increasing sales and customer satisfaction significantly. Additionally, the virtual agent was helping customers make complex product purchasing decisions, as well as providing account support for existing customers. In 2009 NAB expanded the solution into home loans, in 2010 into email support, and in 2011 into Internet banking and deep personalized account support.
A General Manager for Sales Performance at NAB stated, “The conversion rate, once we started doing this on our credit card site, went up exponentially, and our customer satisfaction has gone up as well.”
In 2009, NAB head of direct channels said to the media .....
“We are very pleased with the technology and will invest and expand it across other areas of the business. With traditional help we never knew if we were solving our customers’ problems but we now have a two-way conversation….. You just don’t get that interactive customer feedback opportunity very often and that has allowed us to significantly improve the content we have online, so we have expanded it and linked it with other applications.”
MyCyberTwin’s virtual agents provide:
- High Accuracy at Fast Speeds: Autolearning, allows the chatbot to retrieve an answer even if has very little training and/or is hearing something for the first time. The virtual agent will then self-learn. Ability to quickly handle unstructured data, allowing for rapid and cost effective scale of content.
- Easy Management Tools: MyCyberTwin does not use a black box approach. The company believes customers should be able to own and manage their own CyberTwin Easy-to-use tools to create content, and optimise, without special skills
- Complex, Human-Like Function: MyCyberTwin offers a patented personalization engine, which allows for highly intelligent personalised chats. This means CyberTwin virtual agents can go to new levels of intelligence and performance. For example, it can handle product decision support (“which laptop is best for me?”), troubleshooting (“help me fix this problem step by step”) and contextually aware chats. This also means CyberTwins can integrate into customer relationship management systems for deep account support for individual customers, meaning more contact center savings.
- Social Media Experience: MyCyberTwin has delivered tens of thousands of virtual agents, many of them in the social media sector. They able to handle broad, engaging interactions, and report on what customers are thinking.
- Advanced Reporting Tools: MyCyberTwin has set the standard for sophisticated reporting, allowing customers to get deep analytics on their customer patterns – not just what their customers are asking, but a deep understanding of why customers behave the way they do.