The Selfservice Company provides customer-friendly self-service products, whether that’s the telephone, instant messaging or the web. At the Selfservice Company, we always do what we promise, we are reliable and honest, we think global and we have both feet on the ground. We take our work seriously, but we enjoy it, too, and we put things into perspective when necessary. Above all, we aim to exceed the expectations of our customers, partners and colleagues.
Because we have years of experience in self-service, e-service, contact centres, sales, marketing and CRM, we can create the best possible experience for you customer. How? By automating their contact with you. Of course, self-service can only be successful if your customer perceives this as a pleasant, easy and reliable way to communicate with your company. And that is the central goal of all our products at The Selfservice Company.
To achieve that goal, we offer our Dialogue Manager. This technology has allowed us to successfully launch virtual assistants. These ‘assistants’, chat bots as you may call it, ensure the best possible customer experience whilst at the same time saving on service costs. We successfully implemented projects with various A-brand companies.
We are very proud that all our clients are satisfied and are willing to talk with you about their experience with The Selfservice Company
Every month The Selfservice Company answers around 4 million customer questions with an accuracy of over 90%.
All the clients of The Selfservice Company achieved:
- reduction of customer service costs: an average of 50% email reduction and up to 30% call reduction
- increase of online sales conversion: the virtual assistants give advice on products and guides onlne visitors through the sales forms (and reduce the amount of abandoned shopping carts)
- increase of customer knowledge: what are the needs of your customers and what are the customer’s wordings
- increase of customer satisfaction: finally, your customers get an answer to their questions
This is how The Selfservice Company sees online customer contact:
It is essential that the customer likes using the on-line self-service product. Self-service is only successful if your customer finds it a pleasant, easy and reliable way to communicate with your company. Using an on-line self-service product must be at least as good as contacting a member of your staff. Actually, it should be better, because self-service provides your customer with a solution to their problem without having to wait. Generally speaking, the current on-line self-service products are not very user-friendly. The customer has to trawl through a list of frequently asked questions before he finds the answer to his question. Even search functions are seldom satisfactory. Quite often, the customer receives just a summary of potential answers to his question.
Self-service can only be successful if the customer receives an immediate answer to their problem: the customer asks a question and gets an answer. Sometimes it is necessary to ask a question in return, in order to supply a more specific answer. The virtual assistant offers just such a customer-friendly self-service - an on-line personality who invites customers to ask questions.