VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents (IVA) to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. VirtuOz IVAs combine best-in-class virtual agent software with best practices for agent development, deployment, and optimization to ensure predictable and measurable results. Deployable on the Web, mobile devices, and social media, an IVA is a digital persona that provides convenient, timely, automated assistance by engaging in a personalized conversation with consumers, responding quickly and accurately to their online requests, and interactively guiding them to find information or perform tasks on their behalf. An IVA marries the knowledge and performance of your best marketing, sales, and support professionals with the convenience and accessibility of self-service, to deliver the best possible customer experience at a fraction of the cost of traditional channels.
The scale of live intelligent virtual agents with Global 2000 companies is unmatched. VirtuOz is the market leader in terms of the caliber of our global customers, the number of live enterprise-class virtual agents, and the volume of conversations processed. We provide benchmark data across all of our virtual agent deployments to allow you to compare and achieve world-class virtual agent deployments. You can have confidence in VirtuOz and the quality of our successful virtual agent deployments.
Top 5 Reasons to Choose VirtuOz
- Deep Domain Expertise Over the years, the work we’ve done with large and mid-market enterprises has led us to develop extensive domain expertise and engagement best practices specific to intelligent virtual agent development, deployment, and optimization. Our best practice library covers avatar and UI design, virtual agent integration and placement, content design, dialog strategies, integration strategies and more. The result is low risk implementations and confidence that your agent will continuously improve over time as your business grows.
- Best-in-Class Virtual Agent Technology VirtuOz offers proven, 5th generation technology delivered on an industry standard SaaS platform that includes features and capabilities developed and optimized on the websites of the Global 2000. Our virtual agent solutions are designed to scale to serve high traffic volumes, fielding millions of conversations 24 hours a day, seven days a week. And independent analysts’ reviews consistently rate our virtual agent solutions at the top of the field.
- Complete Managed Service Provider We combine our best-in-class technology solutions with our domain experts and IVA best practices delivered via a Managed Service to provide you a full service model. Operating as a trusted extension of your marketing, sales and support organization, our domain expert’s partner with you to ensure not only the initial success of your Intelligent Virtual Agent, but also continuous improvement and world-class performance of your virtual agent as your business expands and customer needs change. Our existing client’s repeatedly tell us that we aren’t just a vendor selling them technology, but a strategic business partner helping them achieve their business goals.
- Easy to Integrate, Easy to Deploy We understand that the true value of your Intelligent Virtual Agent will be realized by leveraging existing investments in channels, technology and content to deliver the best customer experience at the lowest cost. The ability to use personalized information within the IVA conversation has been proven to lead to higher conversation success rates and a broader range or automation possibilities within the IVA that can amaze your customer. Our integration capabilities built into our platform allow us to interact with your website, back office applications, and human-assisted channels to ensure your IVA is not an island, but an integral component of your overall customer engagement strategy.
- Trusted by Leading Companies VirtuOz is the market leader in terms of the caliber of our global customers, the number of live enterprise-class virtual agents, and the volume of conversations processed. We provide benchmark data across all of our virtual agent deployments to allow you to compare and achieve world-class virtual agent deployments. You can have confidence in VirtuOz and the quality of our successful virtual agent deployments.