Bonjour. Je suis Louise, votre conseilliere virtuelle.
Je peux vous aider etrepondré a la plupart de vos questions concernant eBay. Pour vous aider au mieux, j´ai besoin de connaitre votre pseudo eBay. Quel est-il
Additional comments by developer Virtuoz:
Founded in 1995, Ebay is not only one of the oldest but also one of the most successful e-commerce sites. Established today in 39 countries, eBay boasts 240 million registered members! In 2007, 59 billion dollars in transactions were made on eBay. Over time as the volume of available information on the website increased, it became necessary for eBay to offer a tool that was able to guide internet users in an immediate, interactive and intuitive manner. eBay chose to take on this task with Lousie, an intelligent virtual agent.
‘After a month and a half of a pilot testing with 5% of our users, Louise was made available to all our clients in the ‘Contact Us’ link. She was then quickly adopted by the eBay community. Louise became a fully performing supplementary help channel, and the volume of conversations that she took on was satisfying,” says Thai Binh Phan, Senior Project Manager at eBay. With an 88% immediate problem resolution rate, Louise now handles 30% of client contact for eBay.fr.
The excellent returns, both in terms of client satisfaction and reduction of incoming emails allow her to surpass her initial status of supplemental help service, Louise is almost a full time employee and over time the development team foresees exporting her to the bidding homepage.